Privacy policy
Last updated: July 2026
This policy explains how Ninjabot (“we”, “us”) processes personal data when you use ninjabot.eu, our product, or communicate with us. We process data in accordance with the EU General Data Protection Regulation (GDPR).
1. Who we are
Ninjabot is the data controller for data collected through this website and our sales process. For data our customers process through the Ninjabot platform (their leads and contacts), we act as a data processor on the customer’s behalf under a Data Processing Agreement. Contact: privacy@ninjabot.eu.
2. What we collect
- Website & forms: name, email, phone, company details, and the content of your inquiry when you book a demo or contact us.
- Communications: when you correspond with us — including via our own AI sales rep — we keep the conversation record.
- Usage data: basic technical data (browser, pages viewed) as described in our cookie policy.
3. Why we process it (lawful bases)
- Contract / pre-contract steps — responding to your demo request and providing the service.
- Legitimate interest — following up on business inquiries, improving our product and website.
- Consent — marketing communications where required; you can withdraw at any time.
- Legal obligation — accounting and record-keeping duties.
4. AI-assisted communication
Inquiries to Ninjabot may be answered by our AI sales assistant. Conversations are logged in our CRM, reviewed by our team, and handled under the same protections as any other communication. You can request a human at any point in a conversation.
5. Storage, transfers & retention
Data is stored within the European Union. Where a sub-processor operates outside the EU/EEA, transfers rely on adequacy decisions or Standard Contractual Clauses. We keep personal data only as long as needed for the purposes above or as law requires, then delete or anonymize it.
6. Your rights
You have the right to access, rectify, erase, restrict, or object to processing of your personal data, the right to data portability, and the right to lodge a complaint with your supervisory authority (in the Czech Republic: ÚOOÚ). Write to privacy@ninjabot.eu and we will respond within 30 days.
7. Changes
We update this policy as the product and law evolve; the date above reflects the latest revision. Material changes will be highlighted on this page.